Our Privacy policy 
1. About Be Inspired Tours

1.1.  In this Privacy Policy, references to “we” or “us” are to Ester Heinzmann trading as Be Inspired Tours, Kemp House, 152-160 City Road, London EC1V 2NX, who is also the data controller.

Our ICO Registration Reference is ZA331987.

1.2.  References to “our website” are to www.beinspiredtours.com and any sub-pages belonging to this domain.

1.3.  We are outlining in this policy how we collect, store and use your information. If you have any further questions, please contact us on contact@beinspiredtours.com

 

2. Scope of this privacy policy

This Privacy policy governs the activities of Be Inspired Tours, both on our website and beyond.

Our website may contain links to other websites. If you follow those links you do so at your own discretion.

This includes, but is not limited to, links to social media, such as Facebook, and other platforms, who have their own privacy policies.

This includes also third-party service providers, such as payment gateway providers, who have their own privacy policies in respect to the information we are required to provide to them for your booking-related transactions, as well as to the information you provide them with directly when making your payment.

We do not have any control over those websites and are not responsible for any information gathered by those websites and you should read those websites’ privacy policies so you can understand how they handle your personal data.

 

3. This Privacy policy is effective from 28th June 2018

If you do not agree with this Privacy policy, please discontinue using our website.

If we change our Privacy policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy policy.

 

4. The data covered by this policy

This policy covers data about or linked to a natural person (personal data), including:

4.1.  data that relates directly to you (e.g. your name, address, email address, phone number);

4.2.  data that does not directly identify you. This might include:

4.2.1 Your IP address or mobile device’s unique identifier through the placement of cookies (please read more on our Cookies statement (www.beinspiredtours.com/cookies);

4.2.2 Location data, which might be gained through your IP address, in order to help us tailor the service to your location or analyse where our visitors are located.

4.2.3 We may also collect data relating to your visits to our website that cannot identify you but records your use of our website, e.g. details of how long you have used the website and which pages you have visited.

 

5. How your data is collected

5.1.  indirectly (e.g. by using website technology, such as cookies and similar technology)

5.2.  directly (e.g. when you make a booking through our website, communicate with us via email, in person or other means)

 

6. How we use your data

We use the data we collect as described in Section 5 to:

6.1.  provide, maintain, protect and improve the quality of the website, monitoring website usage, including by conducting anonymised research;

6.2.  make sure materials on the website are presented in the most effective way for you and your computer or mobile device;

6.3.  serve you with targeted advertising both on third party websites and on social media;

6.4.  sell sponsorship on our website;

6.5.  comply with legal and regulatory requirements;

6.6.  enable third parties to perform business functions on our behalf, if the specific booking made with us requires this (e.g. a payment gateway to process the payment relating to your booking). See also section 7.

6.7.  maintain client records

6.8.  prevent or detect fraud or abuses.

6.9.  fulfil any contractual agreements between you and us, including sending you booking confirmations, reminders and any further communication related to your booking.

6.10.  send you our email newsletter and customise our online marketing, if you have given us your consent to do so.

 

7. Disclosing your information

7.1.  In case of reorganisation or sale of the business, we are entitled to pass on your personal data to the succeeding organisation including the rights to process your data for the purposes described and pursuant to the Data Protection Act (1998).

7.2.  We may share your personal data if we are required to do so by law or in good faith, believing that doing so is necessary to comply with the law.

7.3.  We may share your personal data with third parties who are processing your data on our behalf e.g. to securely store your data. We never sell personal data and those third parties have no right to use your data for their own purposes or sell it to someone else.

7.4.  We may share your personal data with third parties if this is required for the specific service you booked through our website (e.g. an event hosted by a third party, a tour conducted at a third party’s premises).

7.5.  Currently all online payments must be made via PayPal.

7.5.1.    By submitting your booking on our website (clicking the “Proceed to checkout” button), you will automatically be re-directed to a PayPal payment page. In so doing you agree to us sharing the information you provided in the booking form with PayPal.

7.5.2.    PayPal does not share your credit/debit card information with us.

7.5.3.    All information shared with PayPal either through us or by you directly on their landing page is governed by their own Privacy policy and Terms & Conditions. You can find out more here: www.paypal.com/ee/webapps/mpp/ua/legalhub-full

7.6.  When you consent to receive our email newsletters, you agree to us sharing your details with MailChimp, our service provider to conduct direct marketing campaigns. MailChimp processes your data on our behalf to send out our newsletters and place online advertisements. For more information please see MailChimp’s Privacy Policy and Terms: https://mailchimp.com/legal/privacy and https://mailchimp.com/legal

 

8. Where we store and process your personal information

The personal data that we collect from you is stored on computers and servers in the UK and the European Economic Area.

In addition, we regularly send personal data we collect from you to third party organisations located in the United States for storage or other purposes controlled by us (e.g. email marketing). These third party organisations are required to safeguard your personal data according to their participation in international data transfer mechanisms including the US-EU Privacy Shield framework.

We continue to be the data controller, which means only we have the legal right to use your data.

 

9. What are your rights?

9.1.  Contact us: If you have any questions or concerns about this policy or wish to exercise your rights, please contact us by sending an email to contact@beinspiredtours.com

9.2.  Complain: You have the right to contact and file a complaint with the UK Information Commissioner’s Office at https://ico.org.uk/concerns/handling/

9.3.  Access: You have the right to request details on the personal data we hold about you.

9.4.  Correction: You have the right to request correcting or updating the personal data we hold about you

9.5.  Erasure: You have the right to erasure of your personal data if you withdraw your consent to processing, or when it is no longer needed for the purpose it was originally collected.

9.6.  Processing restrictions: You have the right to temporarily restrict the processing of your personal data if: you contest the accuracy of your personal information; prefer we restrict its use rather than erase it; need it to be preserved to establish, exercise, or defend a legal claim; whilst you are verifying whether we have overriding legitimate grounds to use it. You also have the right to be informed before we lift the processing restriction.

9.7.  Data Portability: You have the right to request data we hold about you to be provided in a structured, commonly used, and machine-readable format. You may ask us to transmit it directly to another controller if technically possible.

9.8. Right to unsubscribe: You have the right at any time to withdraw your consent to us sending you email marketing, by clicking on the “unsubscribe” link at the bottom of our email newsletters or by contacting us on contact@beinspiredtours.com

 

10. Our lawful basis to collect and process your data

10.1.     Legitimate interest: It is our legitimate interest to use website technology to gather and use personal data as described in sections 4, 5 and 6.1 to 6.4. You have the option at any time to change your cookie settings or opt out of targeted advertisement. Please see our Cookies statement for further information: www.beinspiredtours.com/cookies

10.2. Legitimate interest: It is our legitimate interest to collect and process your personal data when you make enquiries about our tours and other, be it through our website, via email or other means.

10.3. Legitimate interest: It is our legitimate interest to store the personal data we collect as described in section 4 and 5. We will securely delete or dispose of your data when we no longer need it (see also section 12).

10.4. Contractual obligation: We collect and process your personal data in order to fulfil our contractual obligations towards you. This includes data we collect when you make a booking online or via other means. This also includes sharing your personal data with third parties should your booking require so, or other reasons as outlined in section 7.1 and 7.2

10.5. Consent: If you consent to receive email marketing communication from us (e.g. email newsletters) we will process your data for the activity your consent was given to. You have the right at any time to withdraw your consent, by clicking on the “unsubscribe” link at the bottom of our email newsletters or by contacting us on contact@beinspiredtours.com

 

11. Security

We are committed to ensuring your personal data is secure and we do not sell your personal data to third parties.

We do not store credit card details. For details how our payment gateway provider is securing your details, please view PayPal’s privacy policy and terms & conditions: www.paypal.com/ee/webapps/mpp/ua/legalhub-full

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

 

12. Data Retention

We will keep personal information only for as long as we need it to maintain our relationship with you, provide you with the services or information you requested, to comply with the law, and to ensure we do not communicate with individuals that asked us not to (e.g. by keeping a “do not contact me” list).

When we no longer need the information, we will dispose of it securely.

We may keep anonymised data for analytical purposes.